PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE MOONPIG FOR WORK SCHEME
ABOUT US
Company details: Moonpig.com Limited (company number 03852652) (”we” ”our” and ”us”) is a company registered in England and Wales and our registered office is at 10 Back Hill, London, England, EC1R 5EN.
Contacting us: Please contact us at [email protected] for any enquiries about Moonpig for Work. You can also contact us via our Customer Services Team at the below details:
Webchat
Webchat is available between the hours of 9.30am – 5.30pm, 7 days a week (excluding bank holidays). To use Webchat, please click here.
Social Media
Twitter: @Moonpig
Facebook: @MoonpigUK
Post
Herbal House, 10 Back Hill, London, EC1R 5EN
OUR CONTRACT WITH YOU
These Moonpig for Work terms and conditions (“Terms”) set out the terms on which you purchase Moonpig products through the Moonpig for Work scheme in the United Kingdom. These Terms apply to each Contract (see below definition in the "How to order" section). No other terms are implied by trade, custom, practice or course of dealing.
We may update and change these Terms from time to time and therefore these Terms may have changed since you last reviewed them. For a list of changes and when they were made, see [LINK].
You acknowledge that you are buying products from us wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual (the “Business”) as a business customer (“Business Customer”). When you buy from us via Moonpig for Work you are acknowledging that you are a Business Customer, and you are agreeing to these Terms on this basis.
These Terms and the Contract are the entire agreement between us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these Terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms. These Terms and the Contract are made only in the English language.
1.ORDERING FROM MOONPIG FOR WORK
1.1 Eligibility
You must be a Business Customer. You must have created an online account with us (“Moonpig Account”), using your real name and a valid email address. .
You warrant to us:
You are a current employee of the Business, you are ordering on behalf of the Business and the recipient of any products is also an employee of the Business;
You have your Business’s express authority to use the Moonpig for Work scheme;
That, where applicable, you meet the minimum number of employees as specified to you by Moonpig in writing;
You have an appropriate lawful basis to provide us with the recipient’s personal details so that we can send them the products; and
Any Personalised Products comply with the Content Rules (see section 2.4 below)
1.2 How to order
You place an order on our website: www.moonpig.com (“Website“) by pressing the Checkout button during the checkout process. By confirming your order, you are agreeing to purchase the products (“Products”) you have selected which shall be subject to these Terms.
Please check the order carefully before confirming it. You are responsible for ensuring that your order and any specification submitted by you is complete and accurate.
When you confirm your order, we will take payment for your order by the means set out in section 4.2.
We will then send to you an order confirmation email detailing your order and any other information we must provide to you, but please note that this does not mean that your order has been accepted.
Our acceptance of your order will take place when we email you to accept it, at which point a legally binding contract (“Contract”) will come into existence between you and us.
Sometimes we cannot accept an order, for example, because:
a Product is unexpectedly out of stock or we have identified an error in the price or description of the Product;
The use of images for a Personalised Product (see below definition in section 2.3) are corrupted, unsupported technically or inadequately pixelated;
Your Personalised Product contravenes, or appears to contravene, our Content Rules (see below definition in section 2.4(a))
A credit reference we have obtained for you does not meet our minimum requirements or we cannot obtain authorisation for your payment;
We suspect an order has been placed fraudulently;
We are unable to meet a delivery deadline you have specified;
A promotional offer or discount code has been used outside of a valid promotion period or has expired;
You do not meet the Moonpig for Work eligibility requirements (see above section 1.1); or
Your order otherwise breaches any of the requirements of these Terms.
When this happens, we will let you know as soon as possible and refund any Moonpig Credits you have used for the transaction.
We will assign an order number to your order and tell you what it is when we send you an order confirmation email. Please reference the order number in any communications with us about your order.
When ordering multiple Products as part of the same order, we will inform you, within a reasonable time period, as to whether we will (or can) dispatch on the same day or as part of the same delivery. Please note that we cannot guarantee that multiple Products within the same order will be delivered in the same package or at the same time.
2. OUR PRODUCTS
Only standard sized cards are available to purchase via Moonpig for Work. Any reference to “Product” or “card” in these Terms refers to a standard sized card.
The cards and other products sold by us through our website are manufactured and shipped from a range of different in-house and third-party production facilities based in the United Kingdom, Guernsey and overseas.
We reserve the right to amend the specification of the Products if required by any applicable statutory or regulatory requirement.
2.1 Products may vary slightly from their pictures
The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images.
2.2 Product packaging may vary
The packaging of the Product may vary from that shown in images on our website.
2.3 Personalised Products
If the Product includes personalised content selected by you, it is a personalised Product (“Personalised Product”). If it is a standard Product which does not include any content selected by you, it is a non-personalised Product (“Non-Personalised Product”).
It is up to you to ensure the content you have contributed for inclusion in a Personalised Product is correct (for example the content is correctly spelt).
Please double-check your order on screen and your acknowledgement email carefully to check that all the details are correct. It is your responsibility to ensure that your recipient’s name and address is correct.
If you are uploading a photograph, video or audio file you must ensure that you have obtained all relevant permissions to use the photograph, video or audio file from any persons in the photograph, video or audio file and the photograph, video or audio file is otherwise appropriate to upload.
If you are uploading a photograph, images must be in JPEG or PNG format. Any other format such as Word documents and PDFs cannot be accepted. For best results, we advise that you make the image dimensions approximately 1,000 pixels for the smallest edge of your photos. We print images at 300DPI (Dots Per Inch), so if you are scanning the image, we recommend you use this setting. If you try to upload a photo that has a lower resolution or image size, we will accept it however we cannot accept responsibility if your Personalised Product does not meet your expectations.
By uploading or including any content or material (including but not limited to photographs, graphics, text and other material) (“Customer IP”) in a Personalised Product, you grant to us a non-exclusive, royalty-free, irrevocable licence (including the right to grant sub-licences) to use, reproduce, adapt, distribute and communicate to the public the Customer IP solely for the purpose of performing our obligations under these Terms and any Contract and exercising any rights you may grant to us. Please note that we may modify content or material in order to conform it to ours or the requirements of the Product you have ordered (such as by cropping images).
The rights and ownership to the Customer IP will remain yours, or the person who gave you permission to use the Customer IP.
If you use third party copyright in any Personalised Product, it is your responsibility to ensure that you seek permission from the copyright owner. We will not accept any liability whatsoever if any Customer IP infringes third party copyright. You agree to indemnify, defend and hold us harmless against any third party claim of infringement for our use of such third party’s intellectual property on the Personalised Product. You will be held responsible for any fees and third party damages we may have to pay to a third party because of such infringement and you will be liable to reimburse these payments to us in full on a full indemnity basis.
2.4 Content Rules
(a) The rules in this section 2.4 rules (“Content Rules”) apply to any and all content or material which you use or include on any Personalised Products. These Content Rules must be complied with in spirit as well as to the letter. These Content Rules apply to each part of any content or material which you use or include on any Personalised Products as well as to its whole.
(b) You should not use or include any content or material on any Personalised Products which:
infringes anyone's IP (see below the definition in section 6). In particular, you must ensure that you either own the IP in the Customer IP that you wish to include in a Personalised Product or that you have permission from the IP owner to include that Customer IP in the Personalised Product;
contravenes any applicable law (including, without limitation, any criminal law) or regulation;
is false, inaccurate, misleading, offensive, abusive, threatening or defamatory, or that might cause needless annoyance, inconvenience, or needless anxiety to any person;
misrepresents identity or impersonates any person;
includes personal data about another person, such as their address, phone number, or email address, except with the written approval of that person;
is pornographic, obscene, indecent or offensive, has sexual connotations or promotes sexually explicit material;
promotes discrimination based on race, sex, religion, nationality, disability, sexual orientation or age, is inflammatory or that may incite hatred or violence against any person or group;
may harass, upset, embarrass or alarm any person;
may be used to bully, insult, intimidate or humiliate any person;
encourages, promotes or provides instructions for deliberate self-harm;
encourages, promotes or provides instructions for suicide;
encourages, promotes or provides instructions for an eating disorder or behaviours associated with an eating disorder;
gives the impression that it originates from or has been approved by us, our partners and licensors, whether by reference to our/their name or otherwise;
may violate the integrity and reputation of our name, and the names of our partners and licensors;
advocates, promotes or assists any unlawful act;
includes or makes reference to illegal drugs; or
makes reference to politicians' names and/or political statements.
(c) Failure to comply with the Content Rules constitutes a material breach of these Terms, and may result in our taking all or any of the following actions:
1. immediate, temporary or permanent withdrawal of your right to use our Website(including the Website app);
2. issue of a warning to you;
3. legal proceedings against you for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
4. further legal action against you; and
5. disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of the Content Rules. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
3. OUR WEBSITE
We will always try to ensure that our Website is available 24 hours a day. However, we do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. However, we will not be liable to you if for any reason the Website is unavailable at any time, or for any period.
Please note that we run A/B price tests on our Website. This is a randomised process by Moonpig servers when a customer visits our Website. This means that if you are randomly selected, you may have a slightly different browsing experience to other users.
Occasionally, we may provide links to other websites or resources for your convenience. We do not endorse the contents of these websites and are not responsible for their availability or service. We will not be liable in any way for any loss or damage which you may suffer by using those websites. If you decide to access linked third party websites, you do so at your own risk.
Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.
4. PRICE AND PAYMENT
4.1 Where to find the price for the product
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see section 4.4 for what happens if we discover an error in the price of the product you order.
4.2 Payment
Moonpig for Work accepts payments via credit card, debit card, PayPal, or any other payment method which we make available to you at the time of your order. Please note that we do not accept payments via American Express.
Moonpig Credits
The terms set out under this section apply only where pre-paid Moonpig credits. (“Moonpig Credits”) are made available as a method of payment.
Credits can only be used to pay for Moonpig for Work Products, they are not valid for other purchases on the Website, or with any third party vendor. No credit card, credit line, overdraft protection or deposit account is associated with Moonpig Credits. No interest, dividends or any other earnings on money spent on Moonpig Credits will accrue or be paid or credited to you by us. The value associated with your Moonpig Credits is not insured or guaranteed by any person or entity.
You can pay for your Moonpig Credits using credit card, debit card, PayPal, or any other payment method which we make available to you at the time of your order. Please note that we do not accept payments via American Express.
The value of your Moonpig Credits is subject to a minimum amount of 100 Credits. 1 Credit represents 1 standard sized card including postage.
Payments for Moonpig Credits must be made in GBP. Credits are held and denominated in GBP.
In order to purchase Moonpig Credits, you must meet the eligibility criteria set out in section 1.1 of these Terms. By purchasing Moonpig Credits, you confirm you meet these eligibility requirements.
Credits will be valid for 12 months from the purchase date and will then automatically expire. Moonpig Credits purchased first will be used first for Moonpig for Work purchases. Moonpig accepts no responsibility or liability for Moonpig Credits purchased and not used within the 12 months.
You can top up your Moonpig Credits at any time by using the payment methods set out above.
We reserve the right to correct the balance of your Moonpig Credits if we believe that a clerical, billing or accounting error has occurred. If you have any questions regarding your transaction history or any correction, please contact the Customer Services Team (see contact details at top of these Terms). We will then conduct an investigation and communicate the results once complete.
If the rate of VAT changes between your order date and the date we supply the Product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
You must pay all amounts due to us under these Terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
4.3 Offers, discounts, vouchers
If you have been sent a discount code or voucher by us, you must apply it at the checkout to benefit from a discount or price reduction. If there are any discounts or offers applicable to Moonpig For Work, their terms will be set out here: https://www.moonpig.com/uk/offers/ or here: https://www.moonpig.com/uk/vouchers/.
Please note that promotional offers, discount codes and vouchers can only be applied to our specified products. They cannot be used for discounts on postage or delivery charges unless otherwise specified.
Promotional offers and discount codes must be used within the valid offer time, but we reserve the right to dispatch products outside of this period.
We reserve the right to cancel, change or extend offers at any given time, without notice. Promotions cannot be backdated or applied retrospectively to orders already placed.
There are no cash alternatives for offers or discount codes.
4.4 What happens if we get the price wrong?
It is always possible that, despite our best efforts, some of the Products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
4.5 What to do if you think your order confirmation receipt or invoice is wrong
If you think your order confirmation receipt or invoice is wrong, please contact the Customer Service Team promptly to let us know.
5 DISPATCH, DELIVERY AND PROVIDING THE PRODUCTS
5.1 General information
The dispatch date is the date that we send the item, not the date that it is delivered.
During the order process, we will generally notify you of the dispatch dates available and the expected timeframe for receiving your order. However, we do not guarantee delivery dates or times, unless a Special Delivery is requested (in which case we will guarantee the delivery date and time). We will make you aware of delivery charges (if any) before you place your order.
For orders that are accepted, unless we inform you otherwise in the order process, we will dispatch the Product you have ordered within 5 business days of the order.
It is your responsibility to ensure that the postal information you input for delivery is correct.
Errors in the address may cause unnecessary delay and/or result in unsuccessful delivery of your items. You can check that you have the correct UK postcode by using the Royal Mail's handy postcode finder available at www.royalmail.com/find-a-postcode. Please note we are not responsible or liable for the accuracy of the Royal Mail's postcode finder.
5.2 Dispatch from Guernsey
We have suppliers in Guernsey. By placing your order with us for a Product which is dispatched by us from Guernsey, you are agreeing to take title to your products at the point of dispatch from our Guernsey production facilities and we will dispatch your products in Guernsey on your behalf. For completeness, risk in a Product you have purchased does not pass to you until delivery or attempted delivery of the Product.
5.3 Delivery costs
The minimum compulsory delivery costs are included on the product page, based on the most economical delivery option available for your order. If you choose a faster or premium delivery method, the additional cost will be clearly displayed before you place your order.
We reserve the right to change the delivery costs at any time.
5.4 Same day dispatch
For same day dispatch orders, orders will need to be placed by the cut off times, click https://support-uk.moonpig.com/hc/en-gb/articles/360007059238-What-are-your-cut-off-times- so that the order can be dispatched on time. These vary for cards and giant cards and there are also different cut off times for orders being sent by Special Delivery. If orders are placed outside these cut off times, we will not be able to offer same day dispatch and the orders will be processed the following day.
5.5 Delivery options
For more information on the range of delivery options available, please click here.
Please note that if an order includes the purchase of multiple Products and you would like to select tracked or special delivery, you will need to purchase these separately. Special delivery and tracked delivery is available on individual items and multibuy products are exempt from any special delivery options unless otherwise stated on screen when ordering.
5.6 Estimated delivery times
Products are delivered by Royal Mail (or another third party carrier from time to time). Estimated delivery times for all UK orders are set out here.
If the Product is a one-off purchase of digital content, such as an eCard, we will make the digital content available to the recipient either immediately, the same day or at 9am on your selected date of delivery, depending on the option you select.
5.7 We are not responsible for delays outside our control
If our supply of the Products is delayed by an event outside our control (such as acts of God, natural disasters, epidemics or pandemics, terrorist attacks, war or threat of war, riots, imposition of sanctions, embargo, or breaking off of diplomatic relations, nuclear, chemical or biological contamination or sonic boom, any laws imposing an export or import restriction, quota or prohibition, or failing to grant necessary licence or consent, collapse of buildings, fire, explosion or accident, industrial action, interruption or failure of utility service) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. However, if there is a risk of substantial delay you may contact us to cancel your order and receive a refund for any products you have paid for but not received.
5.8 If the recipient is not at home when the Product is delivered
We operate a "Leave Safe" policy. This means that the carrier will attempt delivery at the recipient's address first. If there is no response, they will attempt to leave the Product with a neighbour or in a nominated safe place. If the carrier cannot deliver the Product in any of these ways, and the Product cannot be posted through the recipient's letterbox, the carrier will leave the recipient instructions informing them how to re-arrange delivery or collect the Products from a local depot.
5.9 Re-arranging delivery/collection
If no one is available at the recipient's address, it will be your responsibility to re-arrange delivery or make arrangements for collection with the carrier. Instructions on how to do so shall be left at the time of attempted delivery.
5.10 When you become responsible for the goods
A Product which is goods shall be your responsibility from the time we deliver or attempt delivery of the Product to the address you gave us, and the Product will be at your risk from that time.
5.11 When you own goods
You own a Product which is goods once we have received payment in full, including of all applicable delivery charges.
5.12 What will happen if you do not give required information to us
We may need certain information from you so that we can supply the Products, for example, the delivery address. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the Contract (and section 7 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.13 Reasons we may suspend the supply of products to you
We may have to suspend the supply of a Product to deal with technical problems or make minor technical changes; update the product to reflect changes in relevant laws and regulatory requirements; or make changes to the product as requested by you or notified by us to you.
5.14 Your rights if we suspend the supply of Products
We will contact you as far in advance as practicably possible to tell you we will be suspending supply of the Product. If we have to suspend the product for longer than 48 hours, we may contact you to cancel your order and refund any sums you have paid. You may contact us to end the Contract for a Product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 48 hours and we will refund any sums you have paid in advance for the Product in respect of the period after you end the Contract.
6 MOONPIG'S INTELLECTUAL PROPERTY
For the purposes of these Terms, the following words will have the meanings as set out below:
“IP” means intellectual property rights of any nature, including (for example) patents, rights to inventions, copyright and related rights, trade marks and service marks, trade names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to preserve the confidentiality of information (including know-how and trade secrets), and any other intellectual property rights, whether registered or unregistered, and including all applications for such rights, and rights to apply for and be granted such rights, and renewals or extensions of such rights, and rights to claim priority from such rights, and all similar or equivalent rights or forms of protection which subsist, or will subsist, now or in the future, in any part of the world.
“Content” means all text, software, applications, graphics, audio, visual and/or audio-visual material (including but not limited to, music, sound, still visual images, photographs and video), data, database content, page layouts, design and other multi-media content, information and material, including the metadata relating to such content.
Unless otherwise stated, all Content on and IP in relation to our Website is wholly owned by us or our licensors.
"Moonpig" is our registered trademark, and you agree not to display or use it in any manner without our prior written consent.
You may use and access our Website to the extent and purpose required for ordering any Products and/or services made available by us in accordance with these Terms.
You are not allowed to:
remove any notices relating to IP contained in any Content, material and/or products taken from our Website or otherwise;
whether for a commercial purpose or otherwise, copy, distribute, show in public and/or create any derivative work from, any material, Content or IP owned by us without the prior express written permission and licensing by us to do so;
use "Moonpig", including but not limited to, our Website, Content, IP, products and/or services for any commercial purpose other than in accordance with these Terms; and
use any robot, spider, scraper or other automated means to access the Website for any purpose without our prior express written permission.
Any rights not granted in these Terms are reserved for our own benefit.
7. ENDING OUR CONTRACT WITH YOU
We can end our Contract with you if:
you don't, within a reasonable time of us asking for it, provide us with information or cooperation that we need to provide the product;
you are no longer a Business Customer or otherwise no longer meet the Moonpig at Work eligibility criteria;
you don't, within a reasonable time, allow us to deliver the Product to you.
In the event of our Contract ending with you, we will refund any Moonpig Credits via the payment method used to purchase the Credits.
8. YOUR RIGHTS AND REMEDIES
8.1 We warrant that on delivery any Products which are goods shall:
conform in all material respects with their description;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us,
the “Business Customer Warranty”.
8.2 Unless an exception applies (see section 8.3 below) if:
you give us notice in writing within a reasonable time of discovery that a Product does not comply with the Business Customer Warranty;
we are given a reasonable opportunity of examining such Product; and
you return such Product to us at our cost,
we shall, at our option, repair or replace the defective Product, or refund the price of the defective Product in full and this will be your only remedy for breach of the warranty. These Terms shall apply to any repaired or replacement products supplied by us.
8.3 We will not be liable for a Product's failure to comply with the Business Customer Warranty if:
you make any further use of such Product after telling us it is non-compliant;
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises because we followed any drawing, design, specification, personalisation information supplied by you;
you alter or repair the Product without our written consent; or
the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
9. LIABILITY: YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS SECTION 9
9.1 References to liability in this section 9 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
9.2 Except in respect of the losses described in section 9.3:
we shall not be liable to you or your employer for any loss of profit, or any indirect or consequential loss arising under or in connection with any Contract between us; and
we shall not be liable to you for any loss caused by your negligence, wilful misconduct, concealment of information by you (deliberate or otherwise), breach of these Terms (including Content Rules) and/or our User Content Terms (https://www.moonpig.com/uk/terms-and-conditions/user-generated-content/); and
our total liability to you or your employer for all other losses arising under or in connection with any Contract between us, shall be limited to 100% of the price of the Products.
9.3 Nothing in these Terms shall limit or exclude our liability for:
death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.
9.4 Except to the extent expressly stated in section 8.2, we do not give any representations, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the products are suitable for your purposes..
10. HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use your personal information as set out in our Privacy Policy and Cookie Policy, which are subject to change from time to time:
11 GENERAL
11.1 Your Moonpig Account
In order to comply with these Terms and for our Customer Service Team to contact you, you agree to provide your real name and a valid business email address when signing up for Moonpig for Work scheme.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected].
11.2 Suspension and termination
Without affecting any of our other rights, if you are found to be in breach of these Terms, we reserve the right to: (i)suspend your Moonpig Account, your order and all access to the Website; and/or (ii) terminate any and all Contracts with immediate effect.
In addition, we are entitled to suspend provision of all or part of our services at any time if we are obliged or advised to comply with an order, instruction or request of any limb of government, or any regulator, court or other competent authority.
Termination of the Contract shall not affect your or our rights and remedies that have accrued as at termination. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
11.3 Change of Terms
These Terms may change from time to time and when they do, we will post the new version of the Terms on the Website and flag it appropriately.
11.4 We may transfer this agreement to someone else
We may transfer our rights and obligations under these Terms to another organisation.
11.5 You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee)
You may only transfer your rights or your obligations under these Terms to another person if we agree to this in writing. However, you may transfer our guarantee to the recipient who has acquired the Product or, where the product is services, any item or property in respect of which we have provided the services. We may require the recipient to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant Product.
11.6 Nobody else has any rights under this Contract (except someone you pass your guarantee on to)
A Contract is between you and us. No other person shall have any rights to enforce any of its Terms, except in respect of the guarantee as explained in section 11.5.
11.7 If a court finds part of this contract illegal, the rest will continue in force
Each of the sections of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
11.8 Even if we delay in enforcing this contract, we can still enforce it later
Just because we do not insist immediately that you do anything you are required to do under these Terms, it does not mean you do not have to do those things and it will not prevent us taking steps against you at a later date.
11.9 Governing Law and Jurisdiction
These Terms are governed by English law. You irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.